LEGAL & PRIVACY

Infused - Effective Date: 16 January 2026

1. About Infused

Infused produces and supplies pre-batched beverages to hospitality businesses and private customers. Products are available for delivery or collection.

We are committed to operating in compliance with UK law, including UK GDPR and relevant food and alcohol regulations.

2. Privacy Policy

2.1 Information We Collect

When you contact us or place an order, we may collect:

  • Name
  • Business name (if applicable)
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order details
  • Payment information (processed securely by third-party providers)

We only collect information necessary to process orders and communicate with you.

2.2 How We Use Your Information

We use your data to:

  • Process and fulfil orders
  • Arrange delivery or collection
  • Issue invoices
  • Respond to enquiries
  • Comply with accounting and legal obligations

We do not sell, rent, or trade your personal information.

2.3 Payment Processing

Payments may be processed via secure third-party providers. Infused does not store full card details on its website.

2.4 Data Retention

Order and financial records are retained in accordance with UK regulations (typically up to 6 years).

2.5 Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion where legally permitted

To make a request, contact us using the details below.

3. Allergen & Product Disclaimer

Infused produces beverages in a working environment where allergens may be present.

While we take reasonable care in preparation and handling, we cannot guarantee that products are completely free from allergens including, but not limited to:

  • Nuts
  • Dairy
  • Gluten
  • Sulphites
  • Eggs
  • Sesame
  • Soy

Some alcoholic ingredients may naturally contain sulphites.

It is the responsibility of the purchaser to:

  • Request allergen information before purchase
  • Inform end consumers of allergens
  • Store and handle products correctly
  • Comply with all relevant food safety regulations

Infused accepts no liability for allergic reactions once products have been delivered or collected and handled by the customer.

4. Alcohol Responsibility

By placing an order for alcoholic products, you confirm that:

  • You are 18 years of age or over
  • You are legally permitted to purchase alcohol
  • If purchasing for business use, you hold the appropriate licence where required

We reserve the right to refuse supply where legal compliance cannot be confirmed.

5. Storage & Shelf-Life

Products must be stored according to instructions provided.

Unless otherwise stated:

  • Refrigerated products must remain chilled
  • Products must be consumed within the stated shelf-life
  • Once opened, products should be consumed within the recommended timeframe

Infused is not responsible for deterioration due to improper storage after delivery or collection.

6. Orders & Payments

Orders are confirmed only once accepted by Infused.

We reserve the right to:

  • Request full or partial payment in advance
  • Refuse or cancel orders
  • Correct pricing errors

All prices are subject to change without notice unless confirmed in writing.

7. Delivery & Collection

Delivery times are estimates and may be affected by factors beyond our control.

Risk transfers to the customer:

  • Upon delivery to the agreed address
  • Or upon collection from our premises

Customers must inspect products upon receipt.

8. Returns & Refunds

Due to the nature of perishable and alcoholic goods, products are non-returnable unless:

  • Incorrect items were supplied
  • Products are faulty at the time of delivery

Issues must be reported within 24 hours of receipt.

9. Limitation of Liability

To the fullest extent permitted by law, Infused shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Business interruption
  • Improper storage or misuse of products

Our total liability shall not exceed the value of the order supplied.

Nothing in these terms excludes liability for death or personal injury caused by negligence.

10. Intellectual Property

All branding, product names, logos, and website content are the property of Infused and may not be copied or reproduced without written permission.

11. Governing Law

These terms are governed by the laws of England and Wales.

12. Contact

Infused

Email: [email protected]

Address: Studio 11B, 455 Wick Lane, London E3 2TB

Phone: +44 078838359